Cancellation & Refund Policy

At CHANDRAI Services, we strive to deliver top-tier custom software development, digital marketing campaigns, and smart classroom setups. Because our services are client-tailored and project-specific, we maintain clear guidelines regarding project cancellation and payment refunds.

1. Project Cancellations

Clients can request service cancellations at specific project milestones, as defined in their respective Service Level Agreements (SLA). Upon cancellation request:

• Work completed up to the date of cancellation is billable.
• Advance setup costs or physical hardware procurement fees are non-refundable once hardware orders have been dispatched by Edus Vision.

2. Refund Eligibility

Refunds are eligible only under the following conditions:

• If a customer makes a duplicate or erroneous online payment via our integrated payment gateway.
• If CHANDRAI Services is unable to execute a contracted project due to internal resource limitations, in which case a prorated refund of the advance amount will be issued.

3. Refund Processing Timelines

All approved refunds will be credited back to the customer's original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet) used during the transaction.

In accordance with standard payment gateway operating guidelines, approved refunds take approximately 5 to 7 business days to reflect in the customer's bank account.

4. Contact for Refund Queries

For any payment disputes or billing clarifications, please submit your transaction ID and invoice details to our support desk at info@chandrai.in or contact our billing administrator at +91 91551 52002.